Market Kokoro Terms & Conditions

Detailed description of goods and/or services

Market Kokoro is a business in the food industry that sells Asian grocery products and food items. 

Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email confirmation and a tracking number from the chosen courier company.

We have elected Fastway Couriers and Pargo as our chosen delivery companies.

The customer will have the option of choosing either service upon checkout. 

Export restriction 

The offering on this website is available to South African clients only. 

Return and Refunds policy 

The provision of goods and services by Market Kokoro is subject to availability.

In cases of unavailability, Market Kokoro will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.  

Customer Privacy policy 

Market Kokoro shall take all reasonable steps to protect the personal information of users.

For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569. 

Payment options accepted 

Payment may be made via Visa and MasterCard. 

Card acquiring and security

 Card transactions will be acquired for Wemaco holdings (pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.

PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website.

Users may go to www.paygate.co.za to view their security certificate and security policy. 

Customer details separate from card details 

Customer details will be stored by Market Kokoro separately from card details which are entered by the client on PayGate’s secure site.

For more detail on PayGate refer to ww.paygate.co.za

Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

Responsibility 

Market Kokoro takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods. 

Country of domicile 

This website is governed by the laws of South Africa and Market Kokoro chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

Variation 

Market Kokoro may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Wemaco Trading based in South Africa trading as Market Kokoro and with registration number 2014/176732/07 and Hye Young Lee (Director).